Dear customer,

The European Union has created a website to support consumers in presenting their complaints about any dispute in which they are involved. In this context, AMEN provides all the information so that you can exercise your right to complain to an official entity, third and impartial to the process, ("dispute resolution entity") that will help you resolve the dispute in question.

Thus, if you are dissatisfied with the purchase of a good or service on our site, or with the solution we have presented to resolve the situation, you may access the official website https://webgate.ec.europa.eu/odr/main/?event=main.home.show and present your dispute.

 
What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have of resorting to official entities that help them to resolve, or orientate them in the resolution of a conflict, before opening litigation in the Courts.
In general, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between him and the trader who is the subject of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution. You may know alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'consumer complaints commission'.  Alternative dispute resolution is usually less expensive, less formal and quicker than going to court.

AMEN provides the websites of some of these entities that may help you to present your arguments:

Suggestions of Alternative Dispute Resolution Entities

CNIACC - National Centre for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/

Lisbon Centre for Arbitration of Consumer Conflicts
http://www.centroarbitragemlisboa.pt/

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
http://www.triave.pt/

CIAB - Centre for Information, Mediation and Consumer Arbitration (Consumer Arbitration Court)
http://www.ciab.pt/pt/

CIMPAS - Centre for Information, Mediation and Insurance Ombudsman
https://www.cimpas.pt/